CUSTOMER CARE

At Life's Planning Co., we strive to get your planners and stationery to you as efficiently as possible. Once you place an order, we typically process it within 1-3 business days. After processing, your order will be shipped within 2-5 business days, depending on the time of year and volume of orders we are handling. For instance, during high-demand periods like December, when many customers are eager to start the new year with fresh planners, processing and shipping times may be on the longer end of our range. Please note that while we endeavor to adhere to these timelines, there may be slight variations, and we appreciate your patience during the busier seasons.

Currently, Life's Planning Co. offers shipping only within the United States. Shipping costs vary depending on the customer’s location. For customers located in Alaska and Hawaii, please note that shipping rates and time frames will be longer compared to the other 48 states due to their locations. We strive to ensure that our products reach you in the quickest and most efficient manner possible, so you can continue to stay organized and motivated. If you have any specific shipping questions or concerns, please feel free to contact our customer service team for more information.

Absolutely! Once your order has been shipped, you will receive a confirmation email containing tracking information. This will allow you to monitor your package's journey and estimate its arrival date. At Life's Planning Co., we aim to keep you organized and motivated, and providing this tracking feature is part of our commitment to ensuring a seamless and transparent shopping experience. Please check your inbox for the shipping confirmation email, which will provide you with all the necessary tracking details.

At Life's Planning Co., we understand that circumstances can change, and you may need to update your shipping address. If you need to change your shipping address, please email us as soon as possible at support@lifesplanningco.com. While we will do our best to accommodate your request, we cannot guarantee that the address can be changed, as it depends on the stage of your order in our fulfillment process. If the order has already been processed or shipped, we might not be able to make any adjustments. We recommend reaching out to us immediately to increase the likelihood of successfully updating your shipping address. Thank you for your understanding and for choosing Life's Planning Co. to help keep you organized and motivated every day.

At Life's Planning Co., we strive to ensure that your organizing and motivational stationary products arrive in perfect condition. However, if your package arrives damaged, please contact our support team immediately at support@lifesplanningco.com. We will promptly arrange to ship a replacement product to you. You will need to send the damaged item back to us; once we have received the damaged item, we will proceed with shipping the replacement. Your satisfaction and helping you stay organized and motivated are our top priorities.

Each planner and notebook from Life's Planning Co. is handmade, so details may vary slightly. To ensure longevity and maintain its pristine condition, please follow these care instructions:

1. Cleaning the Cover: To clean the surface of the covers, simply wipe them with a soft dry or lightly damp cloth. Avoid using excessive moisture, as this can damage the material.

2. Water Exposure: The covers are not waterproof or water-resistant. Therefore, if the planner comes in contact with liquid, it may damage both the cover and the inside pages. It is crucial to keep your planner or notebook away from water to prevent any potential damage. By following these care instructions, you can ensure that your Life's Planning Co. product remains in excellent condition, helping you stay organized and motivated every day.